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Solutions Analyst - Redmond- QBSI-Xerox

   Closing Date: May. 31, 2014

Employer:Quality Business Systems
Job Location: Redmond - King County
Employment Type:Full Time
Salary Range:DOE
Benefits:Medical, Dental, Vision, RX, Flexible Spending, Life, AD&D, LTD, 401(k) w/match, travel assist, credit union, paid holidays


QBSI, a Xerox company, is a leader in the fast-paced and ever-expanding technology industry since 1977. We are currently looking to add a Solutions Analyst to our team based in Redmond, WA.

Position Summary:
This role provides technical delivery of Professional Services solutions; interfaces with the sales team to assist with sales efforts; provides support for customer training on PS solutions; defines, measures, analyzes & develops customer requirements and implements QBSI-Xerox solutions; is responsible for resolving application, software and connectivity problems requiring on-site customer support and for interfacing directly with vendor support reps to isolate and solve technical issues.

Job Duties and Responsibilities:
• Analyzes and documents customer technical requirements
• Develops and executes implementation plans for selected solutions and coordinates with Xerox, customer and third-party resources
• Understands customer requirements for support services; may recommend and deliver billable services as appropriate
• Diagnoses and resolves application, software and connectivity problems requiring on-site support from technical operations
• Partners with the Customer Services team to resolve problems and ensure customer satisfaction
• May assist sales team by providing technical support in sales presentations and customized demonstrations
• Responsible for ongoing personal skill development through the attainment of appropriate certifications and attendance at training
• Provides ongoing fee-based post-implementation support as required
• Development in C# as well as any of the following languages: VB.NET, VBScript, JavaScript, PowerShell, etc.
• Work with popular database engines, their management and the development languages they utilize such as MS SQL, T-SQL, ORACLE, PL/SQL, MYSQL, POSTGRESQL, etc.
• Performs other duties as assigned

Requirements and Qualifications:
• 1-3+ years of relevant experience in a technical role
• A Bachelor’s Degree in Computer Science, EE, or a related field is preferred, but relevant work experience may be accepted.
• A motivated self-starter, with a proven track record in solutions design, sales, implementation and support
• Must be comfortable in the dynamic environment of a rapidly growing advanced solutions provider with a quickly expanding customer base
• Must possess strong communication skills, including interacting with internal and external customers in a professional manner
• Must be highly organized, and analytical, and will be able to eliminate support and sales obstacles through creative and adaptive approaches
• Must be able to travel throughout support territory
• A Bachelor’s Degree in Computer Science, EE, or a related field is preferred, but relevant work experience may be accepted.

QBSI- Xerox is an EOE.

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